Our dentists and staff endeavour to provide the highest standard of service at all times. Nevertheless, if you do have any concerns regarding any aspect of your care, please let us know by contacting our practice manager, Jo-Anne Ware, either by calling the practice at the above number or writing to the above address. We will do all that we can to resolve the matter.
If you are still not satisfied with our service you may wish to contact –
- Aneurin Bevan University Health Board, Putting Things right Team.- St Cadocs Hospital, Lodge Road, Caerleon. NP18 3XQ. Phone 01495745656 or email putting things right.ABHB@wales.nhs.uk (for complaints about NHS treatment)
NHS & Private
- The General Dental Council, 37 Wimpole Street, London, W1M 8DQ
The General Dental council is responsible for regulating all dental professionals. You can raise a complaint using their online form at www.gdc-uk.org, contact them on email@example.com or by calling 0207 167 6000
- Health Inspectorate Wales (HIW) They are the independent inspectorate and regulator of all healthcare in Wales. Telephone 0300 0628163
If the patient does not feel that he or she is happy with the outcome of the complaint, they have the right to ask the ‘Public Services Ombudsman’ for Wales to investigate.
Telephone 0300 790 0203
Email – firstname.lastname@example.org
Website – www.ombudsman-wales.org.uk
Address – 1 Frordd yr hen Gae Pencoed CF35 5LJ